Return, Refund & Exchange Policy

Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can return it back to us within 15 days of the purchase date. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. Returns may be subject to a 15% restocking fee.

Unfortunately, we do not offer exchanges. If you would like to exchange an item for a different item, you will need to return the item and place a new order.

For stock and non-personalized items:
We accept returns on merchandise within 15 days of purchase. To be eligible for a return, your item must be unused and in the original packaging.
Please log into your account within 15 days of purchase, select the order which contains the item for return and submit the return request.
After 15 days, unfortunately we can not a return request.

For personalized and custom items:
(such as but not limited to invitations and stationery)
Please contact us within 7 days of receiving your order to initiate the exchange or return process.
Due to the personalized nature of our products, we cannot accept returns based on customer error(s), including typos, layout mistakes and or color changes.
Returns for a refund (full or partial) or exchange will only be accepted under the following circumstances:
- Spelling errors on stationery made by Grace of Design.
- Detail errors listed on stationery made by Grace of Design.
- Incorrect stationery paper quality and or color used by Grace of Design.
- Incorrect font color and or style used by Grace of Design.
- Order received late due to delay in shipment by Grace of Design.

We cannot refund shipping, customization and or rush fees if they were applicable to the original order.

STEP 1: REQUEST RMA NUMBER

• Enter your order number and email address.
• Follow the instructions and select the items you want to return.
• Once your request is approved, you will get a confirmation email with shipping guidelines.

STEP 2: PACK THE ITEMS

• Place your item in the original packaging and/or sturdy box and secure.
• The return must be properly packaged to protect against damage in transit.
• The RMA # must be clearly written on the shipment.

STEP 3: SHIP THE ITEMS

• You are responsible for the shipping charges to return the item to us.
• Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item.

To begin return request click here.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed promptly, and a credit will automatically be applied to your credit card or original method of payment.
Please allow 3 - 7 business days for all refunds to post to your account. This is standard banking and crediting practices and not due to any delay on the part of Grace of Design.

If you have not received your refund after 7 business days, please contact us at info@graceofdesign.com