Although we are certain that you will be pleased with the quality of our products; if for any reason you are not, please find our return policy details to follow:
For stock and non-personalized items:
We accept returns on merchandise within 30 days of purchase. To be eligible for a return, your item must be unused and in the original packaging.
Please log into your account within 30 days of purchase, select the order which contains the item for return and submit the return request.
After 30 days, unfortunately we can not a return request.
Please contact us within 7 days of receiving your order to initiate the exchange or return process.
Due to the personalized nature of our products, we cannot accept returns based on customer error(s), including typos, layout mistakes and or color changes.
Returns for a refund (full or partial) or exchange will only be accepted under the following circumstances:
- Spelling errors on stationery made by Grace of Design.
- Detail errors listed on stationery made by Grace of Design.
- Incorrect stationery paper quality and or color used by Grace of Design.
- Incorrect font color and or style used by Grace of Design.
- Order received late due to delay in shipment by Grace of Design.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed promptly, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3 - 7 business days for all refunds to post to your account. This is standard banking and crediting practices and not due to any delay on the part of Grace of Design.
If you have not received your refund after 7 business days, please contact us at firstname.lastname@example.org
Unfortunately we cannot accept return, refund or exchange requests on sale items. Sale items are specially priced, ending in $0.99.
If you wish to return your item for an exchange, please follow the returns process for approval. In most cases an exchange can be arrange quickly. Exceptions for exchanges are the same as returns and or refund requests. Questions or comments please contact us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you for a future purchase.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.