Our response to COVID-19
Unfortunately, COVID 19 is affecting everyone and everything in our lives. There's no way around it; we have a new way of life right now. We hope that you all are remaining safe and healthy and that your families are as well. We also hope that you are taking this time to cherish your family and friends.
Thankfully, we are still open and shipping orders. We’re taking every precaution to avoid exposure and or contamination. Because of this, we are experiencing some shipping delays. Our orders are shipping within approximately three days, earlier when possible. We’re sorry for this inconvenience; however, these precautions are necessary for the safety of our team and you - our customers.
We hope you understand, and we thank you for your patience and support during this time.
Here's what we are doing right now:
- We are monitoring all COVID-19 information as it is released. We will make all adjustments to our shipping and receiving policies as required by our local authorities and the office of the CDC.
- We have always believed in keeping a "clean house," however, we have increased our efforts by using CDC-recommended bleach and water solutions and increasing the frequency of wiping down every surface, package, etc. that is in and or enters into our office.
- As a general policy and practice, we believe in proper handwashing before and after touching inventory items, packing supplies, etc. We are also sanitizing all new things, packages, etc. that come into our office as recommended by the CDC.
We wish you the best of health. If you have any questions or concerns, please reach out to our customer service team at firstname.lastname@example.org.
Practice social distancing.
Wash your hands.
Don't touch your eyes, nose, or mouth with unclean hands.
Wear a mask and gloves when out in public.
Let the scientist and virologist do their jobs.
Check on your family, friends, and neighbors.
We will get through this!
Love & Hugs,
Grace of Design