Grace of Design FAQ's

Order Inquiries

Here are the top questions about order processing and account information.

Did you setup an account with us? If so, just log into your account for all order details including shipping. If you chose not to setup an account with us (we're a bit sad about that by the way) but please check your email, including the spam/junk folder for an order confirmation and or shipping confirmation emails from us. Don't forget to add us to your safe sender aka your friend's email list to make sure your receiving our emails.
Still can't find info on your order?

Just email us at info@graceofdesign.com and we'll be happy to assist.

An email notification will automatically be sent to the email provided during order placement. If you have not received an email, please check your spam folder.
Still can't find info on your order? Did you setup an account with us? If so, just log into your account for all order details including shipping.
If you chose not to setup an account with us (we're a bit sad about that by the way) please check your email, including the spam/junk folder for an order confirmation and or shipping confirmation emails from us.

Don't forget to add us to your safe sender aka your friend's email list to make sure your receiving our emails.
Still can't find info on your order?

Just email us at info@graceofdesign.com and we'll be happy to assist.

Although we'd hate for you to do that, you can cancel or modify your order up to 24 hours after placing it for non-rush and non approved custom orders. Unfortunately after 24 hours, your order will have been processed and can no longer be cancelled or modified. At that time you will need to follow our return policy.

For rush orders (orders requesting 2-day or next day delivery), you will not be able to cancel your order once it is placed.

Shipping

Here are the top questions about our shipping policy. For further info, please visit our Shipping Policy page.

Where do you ship?
We ship to locations within the United States (including Alaska and Hawaii)and Canada. At this time Grace of Design does not ship outside of North America. Sorry for any inconvenience caused.

When will my order ship?
For non-custom, in stock products, orders received generally ship the next business day. For custom orders, timing will vary and will be advised at time of order.

Unfortunately at this time, we can only deliver to all physical street addresses that have a valid building number, street name, city/town, state, and zip code.

Realized you're not going to be home when the package may arrive? Please contact us directly at info@graceofdesign.com within 24 hours of placing your order to request a ship to change for non-rush orders. After 24 hours it may not be possible to make the correction.

Unfortunately, For rush orders (orders requesting 2-day or next day delivery) we will not be able to change your shipping address.

Once your order has shipped, you will be emailed a shipping confirmation that will include the tracking number for your order. Just log into your account to review order details including shipping and tracking info.

Returns and Refunds

A few answers to your questions about our return policy. For further info, please visit our Returns Policy page.

Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can request to return for a refund within 20 days the delivery date . For more information please visit our Returns/Refunds page.

Discounts and promotions-
We only allow 1 promotional code per purchase. An exception is for automatic discounts such as a free shipping on orders over $40.00, this will be included in addition to any promotional code you use.

Price adjustments -
If an item goes on sale within 3 days of your purchase we will refund the difference in price less any shipping, rush and or processing fees. After 3 days, we will unfortunately not be able to accommodate a price adjustment.

Price Match -
Unfortunately, we do not offer price matching against other retailers. We're a small operation and have to maintain our pricing to support our business.

Payment Inquiries & Gift Cards

A few answers to your payment questions...

Currently, we only accept payments in USD ($) and CAD.

We accept the following methods of payment -
American Express, Mastercard/Visa, Discover Card, ApplePay, Google Pay, Venmo, Paypal, JCB, ShopPay, MetaPay, and Diner's Club.

We do not accept personal checks or wire transfers.

If your payment is not being accepted, please double check the following possibilities -
1) make sure your account # is correct and or that it hasn't changed with the receipt of a new card.

2) CVV # - the CVV is located on the back on the right side of signature panel on most credit cards however it is on the top right corner on most American Express cards. Please make sure you have entered the correct CVV #.

3) Make sure that your billing address is correct for the specific credit card that you are trying to use.

Still having trouble, contact us directly and we will try to process your order over the phone.

Do you offer gift cards?
Of course we do! We offer E-com gift cards in increments of $25.00 up to $250.00 for use on our website. Our gift cards never expire and we do not charge processing or non-usage fees. Grab a few today!

Will a Grace of Design gift card expire?
Our gift cards never expire! Never, ever, ever, ever (in our Andre 3000 voice)

Are there fees associated with a the gift cards?
We do not charge processing or non-usage fees. So the full dollar ($) amount you purchase is all yours to use.

Interested in purchasing, click here.