Refund policy

Although we are certain that you will be pleased with the quality of our products; if for any reason you are not, please find our return policy details to follow:

Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. After 7 business days, we will not accept disputes for missing or damaged items.

FOR STOCK & NON-PERSONALIZED ITEMS:
We accept returns on merchandise within 20 days of the purchase date. Your item must be unused, unopened, and in the original packaging to be eligible for a return.
Please log into your account within 20 days of purchase, select the order that contains the item for return, and submit the return request. We can only accept return requests for merchandise shipped to us within 20 days of purchase.

FOR PERSONALIZED & CUSTOM ITEMS:
(such as but not limited to invitations and stationery)
Please contact us within 7 days of receiving your order to initiate the exchange or return process.
Due to the personalized nature of our products, we cannot accept returns based on customer error(s), including typos, layout mistakes, and or color changes.
Returns for a refund (full or partial) or exchange will only be accepted under the following circumstances:
- Spelling errors on stationery made by Grace of Design.
- Detail errors listed on stationery made by Grace of Design.
- Incorrect stationery paper quality and or color used by Grace of Design.
- Incorrect font color and or style used by Grace of Design.
- Order received late due to delay in shipment explicitly caused by Grace of Design.

We cannot refund shipping, customization, and or rush fees if they are applied to the original order.

If requesting a refund for custom stationery such as wedding invitation suites you must return 100% of the quantity ordered, in the original condition and packaging received. Refunds will not be issued, and exchanges will not be granted if the full quantity is not returned.

NON-RETURNABLE ITEMS:
Gift cards
Used and or damaged merchandise.
Sale-Clearance items - Unfortunately, we cannot accept return and refund requests on clearance items. Clearance items are specially priced, ending in $0.99.

Please do not send your purchase back to the manufacturer.

Returns will not be accepted and refunds and or exchanges will not be granted under the following conditions:
Any item that is not returned to us or is not returned in its original condition.
If the item is damaged or has missing parts for reasons not due to our error.
Any item that is returned more than 20 days after the delivery date.

REFUNDS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed promptly, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3 - 7 business days for all refunds to be posted to your account. This is standard banking and crediting practices and not due to any delay on the part of Grace of Design.
If you have not received your refund after 7 business days, please contact us at info@graceofdesign.com

CLEARANCE ITEMS (IF APPLICABLE):
Unfortunately, we cannot accept return, refund, or exchange requests on clearance items. Sale items are specially priced, ending in $0.99.

GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you to be used toward a future purchase.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.

SHIPPING COSTS/FEES:
Unless an incorrect item was shipped and or the item was received damaged, you will be responsible for paying for your shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
*For all returns not due to damages, mistakes, etc, a restocking fee of 10% of the purchase price will be deducted from the refund amount.

To begin a return request click here. The steps will include:
STEP 1: REQUEST RMA NUMBER

  • Enter your order number and email address.
  • Follow the instructions and select the items you want to return.
  • Once your request is approved, you will get a confirmation email with shipping guidelines.

STEP 2: PACK THE ITEMS

  • Place your item in the original packaging and/or sturdy box and secure it.
  • The return must be properly packaged to protect against damage in transit.
  • The RMA # must be written on the shipment.

STEP 3: SHIP THE ITEMS

  • You are responsible for the shipping charges to return the item to us.
  • Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item.